Return/Damage Policy:
Contact us at Allfatherkindred@gmail.com with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture(please no zip files). Report any damaged or missing items within two (2) days of receipt of order so that we can help rectify and credit your account. All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Allfather Kindred accepts returned items that are in resalable condition up to 10 days following receipt. Discontinued items are not credited. Refused orders that are returned will be charged return shipping plus a $5.00 fee. Returns over 10 days will be charged a 25% restocking fee plus shipping cost. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Allfather Kindred.
Shipping Policies: Allfather Kindred ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated on a per item basis. Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply. An additional $17.00 charge will be applied for change of address, or location change after order ships (per box). Allfather Kindred is required to charge Massachusetts sales tax on orders to be delivered to addresses within the State of Massachusetts. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country. Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.
